Track Your Order
Follow your order every step of the way, from our London warehouse to your door. Choose the option that suits you below.
Track your parcel
Enter the Evri tracking number from your dispatch email to see live updates, change your delivery preferences or divert your parcel to a safe place.
View your order status
No tracking number yet? Sign in with the email address you used at checkout. No password is needed: we send you a one-time code, and you can see every order, its current status and its tracking link in one place.
Works for guest orders too. Just use the same email address you ordered with.
What happens after you order
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Within minutes
Order confirmed
You receive an order confirmation email with your order number (for example #1234). Keep it handy for any enquiries.
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1–3 working days
Being prepared
Our team picks, checks and packs your order by hand at our London warehouse. Orders placed at the weekend or on a bank holiday are processed from the next working day.
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Tracking live within 24 hours
Dispatched
The moment your parcel leaves us, you receive a dispatch email with your Evri tracking link. Enter the number above at any time for live updates.
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2–4 working days from dispatch
Delivered
Evri delivers to your door on a fully tracked service. Not in? Use your tracking link to choose a safe place, a neighbour or a nearby ParcelShop.
Quick answers
In the subject line and header of your order confirmation email, in the format #1234.
Please allow 24 hours after dispatch. If it hasn't moved for 48 hours, contact us with your order number and we will chase Evri for you.
Check safe places, neighbours and any photo left by the courier. Still missing? Let us know within 48 hours and we will open an investigation.
Contact us straight away, quoting your order number. We can usually update it before dispatch; after dispatch, use your Evri link to divert the parcel.
Need a hand?
Our team is here to help. Have your order number ready and we will sort it quickly.
More answers in our Frequently Asked Questions · Shipping Policy · Refund Policy