Refund policy
Overview
At deepfreshuk.co.uk we serve both business (B2B) and individual (B2C) customers. The returns and refund terms differ depending on whether you are purchasing as a consumer or for business purposes.
Consumer (B2C) Returns – UK Customers
As a consumer purchasing goods online in the UK, you have the right to cancel your order within 14 days of receiving your items, under the UK Consumer Contracts Regulations.
Your Right to Cancel
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You must notify us within 14 days from delivery.
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After notifying us, you have a further 14 days to return the goods.
Conditions
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Returned items must be unused and in original packaging.
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Items must be in a resalable condition.
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Certain goods (such as hygiene items or perishables) may be excluded where allowed by law.
Return Shipping
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Consumers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
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We recommend using a tracked service for returns.
Refunds
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Refunds will be processed within 5–10 business days after we receive and inspect the returned items.
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Refunds will be issued to your original payment method.
Business (B2B) Returns
For business purchases, returns are accepted only for faulty, damaged, or incorrect items.
Fault Claims
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Notify us within 48 hours of delivery.
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Evidence (e.g. photos) may be required.
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We will inspect and verify before approval.
Non-faulty business purchases cannot normally be returned unless agreed in writing.
Damaged or Incorrect Items
If you receive damaged, faulty, or incorrect goods, contact us immediately at:
📧 online@memocashandcarry.co.uk
📞 020085399406
Please provide:
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Order number
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Description of issue
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Photos if applicable
We will arrange a replacement, refund, or other appropriate resolution.
Contact & Company Info
Deep Fresh UK Enterprises LTD
Company Registration Number: 15471063
Registered in England & Wales
Registered Address: Unit 31 Cromwell Industrial Estate, Staffa Road, London, England, E10 7QZ United Kingdom