Shipping policy
Thank you for shopping with Deep Fresh UK (“we”, “our”, “us”). This Shipping Policy explains how we process, ship, and deliver your orders placed through https://deepfreshuk.co.uk.
1. Processing Time
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Orders are typically processed within 1–2 business days (Monday – Friday, excluding public holidays).
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Orders placed on weekends or holidays will be processed on the next working day.
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During peak periods or sales events, processing times may be slightly longer — we appreciate your patience.
2. Shipping Rates & Delivery Times
We offer delivery across the United Kingdom. Shipping fees are calculated based on your delivery region and the weight of your order as follows:
Northern Ireland and British Forces — United Kingdom
| Weight Range | Price (£) |
|---|---|
| 0 – 2 kg | £5.75 |
| 2 – 5 kg | £5.99 |
| 5 – 10 kg | £7.99 |
| 10 – 15 kg | £8.99 |
| 15 – 20 kg | £13.99 |
| 20 – 30 kg | £18.99 |
| 30 – 40 kg | £22.99 |
| 40 – 50 kg | £27.99 |
| Over 50 kg | £89.99 |
England, Scotland and Wales — United Kingdom
| Weight Range | Price (£) |
|---|---|
| 0 – 2 kg | £3.49 |
| 2 – 5 kg | £4.99 |
| 5 – 10 kg | £5.49 |
| 10 – 15 kg | £5.99 |
| 15 – 20 kg | £7.99 |
| 20 – 30 kg | £9.99 |
| 30 – 40 kg | £14.99 |
| 40 – 50 kg | £19.99 |
| Over 50 kg | £64.99 |
Note: Delivery times are estimates and may vary due to courier delays or unforeseen circumstances beyond our control.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your parcel online.
Please allow up to 24 hours for tracking information to become active after shipment.
4. Delivery Address
Please ensure that all shipping details are correct at checkout.
We are not responsible for delays or non-delivery due to incomplete or incorrect addresses.
If you need to make a change after placing an order, please contact us immediately at customerservice@memocashandcarry.co.uk — changes may not be possible once your order is dispatched.
5. Delivery Issues
If your order has not arrived within the estimated delivery period:
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Check your tracking link for updates.
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Contact the courier directly for the most accurate status.
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If the issue persists, email us at customerservice@memocashandcarry.co.uk and we’ll help resolve it.
We are not responsible for packages lost or stolen after being marked as delivered by the courier.
6. International Shipping
Currently, we only deliver within the United Kingdom.
For wholesale or bulk export enquiries, please contact customerservice@memocashandcarry.co.uk.
7. Delays and Force Majeure
We are not liable for delivery delays caused by events outside our control — such as weather, strikes, customs delays, or courier disruptions.
We will always do our best to notify you of any significant delay.
8. Contact Us
If you have any questions about shipping or delivery, please contact us:
📧 customerservice@memocashandcarry.co.uk