Every order is picked and packed by our team at our London warehouse within 1–3 working days (Monday to Friday, excluding bank holidays). Orders placed over the weekend or on a bank holiday are processed from the next working day.

During exceptionally busy periods, such as seasonal sales, preparation may take slightly longer. If that is ever the case for your order, we will let you know.

Yes. You will receive an order confirmation email within minutes of placing your order, followed by a dispatch confirmation with your tracking link as soon as your parcel leaves our warehouse.

If you can't see either email, please check your junk or spam folder. If it still hasn't arrived, contact us and we will resend it straight away.

If your order has not yet been dispatched, we can usually amend the delivery address or cancel the order for a full refund. Please contact us as soon as possible, quoting your order number.

Once an order has been dispatched it can no longer be changed, but you can return it under our Refund Policy.

Deep Fresh UK supplies products by the case (typically 12 units), exactly as we supply retailers and businesses. Buying by the case gives you a lower price per unit and fewer deliveries to think about — ideal for families, offices, salons, cleaning companies and resellers.

No — you are welcome to check out as a guest. Creating a free account, however, lets you view your order history, track deliveries in one place and reorder your favourites in a couple of clicks.

We deliver across the whole of the United Kingdom, including Northern Ireland and the Scottish Highlands and Islands.

We do not currently ship internationally. For export or bulk enquiries, please contact our trade team at customerservice@memogroup.co.uk.

Delivery is calculated by the weight of your order and shown clearly at checkout before you pay. Mainland UK delivery starts from £4.49; non-mainland addresses (Northern Ireland, Highlands & Islands) start from £6.99.

Because our products ship by the case, it is usually most economical to combine everything you need into a single order. Full rates are listed in our Shipping Policy.

Once dispatched, most orders arrive within 2–4 working days. Allowing for our 1–3 working day preparation time, you can expect your order within roughly 3–7 working days of placing it.

Delivery times are estimates and can occasionally be affected by courier disruption, severe weather or peak periods. We will always keep you informed of any significant delay.

Our parcels are delivered by Evri on a fully tracked service, so you can follow every step of the journey from our warehouse to your door.

The courier will follow the delivery preferences shown on your tracking page — leaving the parcel in a safe place, with a neighbour, or attempting redelivery. You can usually manage these options directly through the tracking link we send you.

First, check your tracking link for the latest update — it can take up to 24 hours after dispatch for tracking to go live.

If your parcel is more than two working days past its expected delivery date, contact us with your order number and we will chase it with the courier immediately.

As soon as your order is dispatched, we email you an Evri tracking link. You can also use our Track Your Order page at any time: enter your tracking number for live parcel updates, or sign in with the email address you used at checkout (no password needed) to see the status and tracking of every order in one place.

Tracking information usually goes live within 24 hours of dispatch and updates at each scan point along the way. If your tracking has not moved for more than 48 hours, let us know and we will investigate with the courier on your behalf.

Please first check any safe places around your property, with neighbours, and any photo or card left by the courier. If you still cannot locate your parcel, contact us within 48 hours of the delivery scan. We will open an investigation with the courier and make sure things are put right.

If you are buying as a consumer, you have the right to cancel your order within 14 days of receiving it, and a further 14 days to return the goods, in line with the UK Consumer Contracts Regulations.

Items must be unused, in their original packaging and in a resalable condition. For hygiene reasons, certain opened personal-care items cannot be returned unless they are faulty. Full details are set out in our Refund Policy.

We are sorry — and we will put it right quickly. Contact us within 48 hours of delivery with your order number, a short description of the problem and a photo if possible. We will arrange a replacement, a refund or another suitable resolution at no cost to you.

Please contact us first with your order number so that we can authorise the return and confirm the correct return address. We recommend using a tracked service and keeping your proof of postage.

Unless the item is faulty, damaged or incorrect, return postage is paid by the customer.

Refunds are processed within 5–10 working days of your return arriving at our warehouse and being inspected. The refund is issued to your original payment method; your bank or card provider may take a few additional days to show it on your statement.

Business (B2B) purchases can be returned only where goods are faulty, damaged or incorrect. Please notify us within 48 hours of delivery, with photos where relevant. Non-faulty business purchases cannot normally be returned unless agreed with us in writing.

Yes. Deep Fresh UK is the official UK distributor of the Deep Fresh brand. Every product is sourced directly, stored in our London warehouse and dispatched by our own team, so you can be certain of both authenticity and freshness.

Each product page lists the key details, including size, case quantity and directions for use. If you need ingredient or suitability information that isn't shown, ask our Deep Fresh Assistant in the chat window or contact us and we will send it over.

Our stock turns over quickly, so products are dispatched with plenty of shelf life remaining. Best-before dates, where applicable, are printed on the packaging.

Contact us and we will let you know when the product is expected back in stock — or suggest the closest alternative from our range.

We accept all major credit and debit cards — Visa, Mastercard, American Express and Maestro — as well as PayPal, Klarna, Shop Pay, Apple Pay and Google Pay for fast, flexible checkout.

Yes. Our checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant — the highest standard of payment-card security. All data is encrypted in transit, and we never see or store your full card details.

Yes. All prices on deepfreshuk.co.uk are shown in pounds sterling and include VAT where applicable. There are no hidden charges — the price you see at checkout is the price you pay.

Yes. A VAT invoice is available for every order. Contact us with your order number and we will email it to you.

Yes. We serve both consumers and businesses — from independent shops and salons to cleaning companies, hospitality and resellers. Order online by the case, or contact our trade team for pallet quantities and bespoke pricing.

For pallet orders, mixed-pallet deals or export enquiries, email customerservice@memogroup.co.uk with the products and quantities you are interested in, and we will come back to you with a tailored quote.

• Live chat: our Deep Fresh Assistant is available 24/7 via the chat icon in the corner of every page.
• Email: customerservice@memogroup.co.uk — we aim to reply within one working day.
• Phone: 020 8539 9406, Monday to Friday.
• Post: Deep Fresh UK, Unit 3 Argall Avenue, London E10 7QE.

The Deep Fresh Assistant is our AI-powered support chat, available around the clock on every page of the site. It knows our products, delivery options and policies inside out, so it can answer most questions instantly and in plain English — just as a member of our team would.

If your query needs a human touch, the Assistant will pass it to our customer service team, who will follow up with you by email.

Our team is available Monday to Friday, excluding bank holidays. Outside these hours the Deep Fresh Assistant is on hand 24/7, and any email you send will be answered on the next working day.